Helix House COVID-19 Policy

In line with government and professional guidelines, Helix House has put in place measures to ensure your safety and security during face-to-face appointments.

Firstly, to ensure effective social distancing:

Treatment Rooms 

Helix House will only using a single treatment room when we re-open, with only one practitioner and one patient (plus chaperone, if required) present in the clinic at any one time.  In addition, there will be a minimum gap of 30 minutes between each patient.

Appointment Administration

All appointments will be pre-booked only, and you will be collected from the front door by your practitioner at the start of your appointment (patients will be asked not to arrive early or late).  This will allow us to manage who is present in the clinic at any one time, and to allow for contact tracing if required.

Pre-appointment checks will be made by your practitioner in the 2 days prior to each appointment to ensure that all patients (and chaperones) are COVID symptom free before entering the clinic.

Booking appointments and arranging contactless payment, for example, by bank transfer, will be organised by your practitioner.  This will mean that Reception staff will not be present in the clinic and that the Reception area need not be used.

Post-appointment monitoring for COVID symptoms will be required for all patients and practitioners, with protocols in place for contacting those who may have been in contact, as well as for self-isolation and testing.

 

Secondly, to allow for heightened cleaning and hygiene:

Hand sanitiser and an optional face mask will be offered to patients on arrival at the clinic.

Unnecessary items have been removed, including all linens from treatment rooms, and all refreshment equipment.  Patients will be asked to bring their own refreshments, towels and blankets (if used).

Stringent cleaning regimes have been put in place to ensure that all clinic areas (including furniture, equipment, touch surfaces and floors) used during an appointment are thoroughly cleaned between every patient, and that the treatment room is aerated for a minimum of 20 minutes between every patient.

Practitioners will be wearing PPE in line with government and professional guidelines.

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